Application
This unit may apply to work in a range of community service contexts |
Prerequisites
Not Applicable
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
1. Identify information requirements | 1.1 Employ appropriate mechanisms to identify information requirements of the community and specific groups 1.2 Collect and maintain current, accurate and comprehensive information on a range of relevant issues/services for the group to ensure information needs will be met 1.3 Identify gaps or inadequacies in the information base and implement strategies to address them |
2. Address information requirements | 2.1 Where possible, access existing information sources to meet individual/community needs 2.2 Routinely evaluate adequacy of existing information sources and materials to meet needs 2.3 Where new information materials need to be developed, explore options in consultation with users and stakeholders 2.4 In planning development of new information/ materials, address all aspects of implementation including: content, structure and relevance financial, technological and staffing resourcing staff training needs 2.5 Implement strategies to continuously improve effectiveness of information materials and systems |
Required Skills
This describes the essential skills and knowledge and their level required for this unit. |
Essential knowledge: It is critical that the candidate demonstrate knowledge of: A range of systems that can be used to obtain information A range of systems that can be used to store and record information The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role, such as knowledge of: Basic project management Preparation, editing, publishing materials/information |
Essential skills: It is critical that the candidate demonstrate the ability to: Assess information needs of community and/or specific group, analyse current capacity for them to be met and determine requirements for new materials Use and maintain a range of information storage systems In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include the ability to: Demonstrate application of skills in: literacy adequate to handle and prepare complex written information use of relevant information system Identify and promote the importance of using opportunities to address waste minimisation, environmental responsibility and sustainable practice issues |
Evidence Required
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package. | |
Critical aspects for assessment and evidence required to demonstrate this unit of competency: | The individual being assessed must provide evidence of specified essential knowledge as well as skills This unit is most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions Consistency in performance should consider requirements of relevant information systems |
Access and equity considerations: | All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work All workers should develop their ability to work in a culturally diverse environment In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities |
Context of and specific resources for assessment: | This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged Resources required for assessment of this unit include access to: an appropriate workplace where assessment can be conducted or simulation of realistic workplace setting for assessment |
Method of assessment: | In cases where the learner does not have the opportunity to cover all relevant aspects in the work environment, the remainder should be assessed through realistic simulations, projects, previous relevant experience or oral questioning on 'What if?' scenarios Assessment of this unit of competence will usually include observation of processes and procedures, oral and/or written questioning on Essential knowledge and skills and consideration of required attitudes Where performance is not directly observed and/or is required to be demonstrated over a 'period of time' and/or in a 'number of locations', any evidence should be authenticated by colleagues, supervisors, clients or other appropriate persons |
Range Statement
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts. | |
Community may include: | A geographic region Current users of the organisation's services New target groups Special interest groups Students and researchers Users referred by other organisations Workers in other organisations |
Information systems may refer to: | Electronic networking Informal and formal arrangements with government departments and non government organisations to obtain information Material produced and provided by and about other organisations and services Media Subscriptions to publications The range of different systems across sectors |
Financial and technological resources required for system may include: | Directories and databases, manual and electronic Manual and computerised filing software and hardware Systems operated within the organisation Systems operating in other organisations |
Sectors
Not Applicable
Employability Skills
This unit contains Employability Skills |
Licensing Information
Not Applicable